"Application" – VacaoTrip mobile application available on Apple App Store and Google Play platforms.
"Consumer" – a natural person performing a legal act with an entrepreneur not directly related to business or professional activity, as well as a natural person performing a legal act in connection with business activity that is not of a professional nature for them, in particular due to lack of connection with the subject of activity specified in CEiDG (PKD codes).
"Terms" – these Application Terms of Service.
"Service Provider" – Vacaotrip Sp. z o.o., ul. Aleja Najświętszej Maryi Panny 49 / 218, 42-217 Częstochowa, NIP: 5732961718, REGON: 541484849, KRS: 0001168232. Direct contact is available at: kontakt@vacaotrip.com.
"User" – a natural person using the Application.
§2 General Provisions
The Terms specify in particular the rules of using the VacaoTrip Application, type and scope of services provided electronically, conditions for providing services electronically, conditions for concluding and terminating agreements, complaint procedure, and rights and obligations of the Parties.
Before starting to use the Application, the User is obliged to read the Terms and Privacy Policy and accept their provisions by clicking the appropriate checkbox. The content of the Terms constitutes the content of the Agreement concluded between the parties.
The Service Provider will provide the User with confirmation of the conclusion of the service agreement on a durable medium within a reasonable time after its conclusion, at the latest at the time of commencement of service provision.
The Terms and Privacy Policy are continuously available in a dedicated section within the Application, in a manner that enables their retrieval, reproduction and recording, in particular by saving or displaying on the device.
The Application is intended for use exclusively in the territory of the Republic of Poland. The service may only be provided to adult users who are 18 years of age or older. The Service Provider may apply technical measures to verify compliance with the above conditions, including restricting access to the application for users located outside the country.
§3 Registration and Account
Use of the Application functions is not dependent on creating an account by the User. The User has the option to voluntarily create an account (registration) to personalize settings. For this purpose, the User completes a form with data provided by the Service Provider, containing name and surname, email address, login and password. One User may have one account.
The User is responsible for the correctness of data and security of account access.
§4 Type and Scope of Services
The service consists of searching for offers available on the Internet.
The Application serves exclusively an informational function.
The Application analyzes responses and preferences indicated by the User (budget, destinations, dates, requirements), and then recommends travel destinations.
The Application presents publicly available offers of trips, tourist events and tourist services located on websites belonging to other independent third parties. The Application allows the User to review these offers and navigate via link to the website of the relevant third party to obtain detailed information or make a reservation.
The Application does not mediate sales, does not make reservations, nor does it collect payments from the User.
All agreements regarding tourist services are concluded directly between the User and the relevant third party. The Application (Service Provider) is not responsible for the content of offers, the reservation process, or the provision of services offered by third parties.
The Application (Service Provider) does not provide tourist services, does not mediate their sale, does not participate in the reservation or payment process, and does not collect commissions or other remuneration from third parties for redirecting the User to their offers.
The Application (Service Provider) is not a tourism entrepreneur within the meaning of Art. 4 point 7 of the Act of November 24, 2017 on tourist events and related tourist services (i.e. Journal of Laws of 2023, item 2211).
§5 Terms of Use of the Application
The Application is provided to the User free of charge.
The Application does not use affiliate links generating commission or other remuneration.
User data is not collected or used for commercial purposes: marketing, advertising, profiling, sale of products or services.
Personal data provided by the user during registration or login to the Application is processed solely to enable use of the Application (performance of the contract), including for:
User authorization and login,
saving User settings and preferences,
ensuring security and proper operation of the Application,
improving software compatibility and interoperability.
The Service Provider does not exclude changing the above terms of use of the Application in the future, which will be done in accordance with the principles indicated in the Terms. In particular, the Service Provider may begin cooperation with third parties and use affiliate links, marked in a clear and transparent manner.
§6 Conclusion and Termination of Agreement
The User's conclusion of the Agreement takes place in accordance with the principles set out in the Terms, upon acceptance in the Application. In case of non-acceptance of the Terms, the Application should be uninstalled.
The Agreement is concluded for an indefinite period.
The User may at any time stop using the Application by uninstalling it and thereby terminating the Agreement.
A User who is a Consumer may also exercise the right to withdraw from the agreement within 14 days from the date of conclusion of the agreement, without giving any reason. To exercise the right of withdrawal, the User should inform the Service Provider of their decision to withdraw from this agreement by means of an unequivocal statement (for example, a letter sent by mail or information sent electronically). The User may use the withdrawal form template provided at the end of the Terms, but this is not mandatory.
In case of withdrawal from the agreement, the agreement is considered not concluded.
§7 Conditions for Providing Services Electronically
Use of the Application is conditional upon having a mobile device, in particular a mobile phone or tablet, which:
enables downloading and using mobile applications,
enables proper connection to the Internet,
has an Android or iOS operating system in current version.
The Application can be downloaded and installed free of charge using the online store:
Google Play (for Android),
App Store (for iOS).
Internet access is necessary to download, launch and properly operate the Application. Data transmission costs are covered by the User.
The Service Provider does not guarantee proper operation of the Application on devices that do not meet the technical requirements described above. In such cases, the User uses the Application at their own risk.
To the maximum extent permitted by law, the Service Provider is not liable for disruptions or interruptions in the operation of the Application resulting from force majeure, unauthorized interference by third parties, or incompatibility of the Application with the User's device or technical system.
The Service Provider exercises utmost care to ensure that services provided through the Application are of the highest quality, but does not exclude the possibility of temporary suspension of their availability in case of need for maintenance, inspection, or in connection with the need to modernize or expand the Application. The Service Provider will make efforts to ensure that planned technical breaks related to maintenance of software and telecommunications equipment and servers used by the Service Provider for the Application are, as far as possible, scheduled during night hours.
The User acknowledges that the Application is a computer program whose functioning is affected by a number of factors.
The Service Provider may provide the User with updates that may change current settings and appearance of the Application.
If the User does not install updates provided by the Service Provider within a reasonable time, the Service Provider is not liable for non-compliance of the service with the agreement resulting solely from lack of updates.
It is prohibited for the User to provide content of an illegal nature and to use the Application in a manner contrary to law, good customs or violating personal rights of third parties.
In the event that the User engages in actions prohibited by law or the Terms, or violating principles of social coexistence or harming the legitimate interest of the Service Provider, the Service Provider is entitled to take legally permitted actions, including restricting the User's ability to use the Application and services provided through it.
§8 Risks Associated with Using Services Provided Electronically
The Service Provider declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying User data by unauthorized persons, therefore the User should use appropriate technical measures to minimize the above-mentioned risks. In particular, it is justified to use antivirus programs and programs protecting the identity of Internet users. The Service Provider never asks the User to provide passwords in any form.
§9 Complaint Procedure
Complaints can be submitted by email to: kontakt@vacaotrip.com. The complaint should include at least name, surname, email address, specification of the subject of complaint, description of the User's request, presentation of circumstances justifying the complaint and evidence.
The Service Provider, in order to properly consider the complaint, may request additional data and information from the User that it considers necessary for its consideration.
Complaint processing time: 14 days from receipt – for Consumers, 30 days from receipt – for persons not having Consumer status.
In the case of agreements concluded with Users who are not Consumers, the parties exclude the Service Provider's warranty for defects.
The Service Provider's decision regarding the complaint is final, which does not exclude the possibility of pursuing claims in court on general principles.
The Consumer also has the possibility of out-of-court pursuit of claims, namely:
is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded agreement,
is entitled to apply to the provincial inspector of Trade Inspection with a request to initiate mediation proceedings regarding amicable settlement of the dispute between the Consumer and the Service Provider,
may obtain free assistance in resolving the dispute by using free assistance from the county (city) consumer ombudsman or social organization whose statutory tasks include consumer protection (including Consumer Federation, Polish Consumer Association).
Detailed information regarding the Consumer's ability to use out-of-court complaint consideration and claims pursuit methods, as well as rules for accessing these procedures, are available at the offices and on the websites of county (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Offices, and at the following internet addresses: https://www.uokik.gov.pl and https://www.rf.gov.pl.
The Terms are governed by Polish law. All disputes between the Service Provider and a User who is not a Consumer are resolved by courts competent for the Service Provider's registered office.
§10 Copyright
The Application, its concept, applied technical solutions, appearance, function layout, information materials and all content available in it are protected by copyright. Rights to them belong to the Service Provider.
The User may use the Application only in accordance with its intended purpose and for personal use. It is forbidden to copy, modify, share or use code, graphic elements, technical solutions and content in any way other than for the purpose of using the Application.
All names, logos or materials from third parties are posted for informational purposes only and remain their property.
If the User notices content in the Application that infringes copyright or other rights, they should report it to the Service Provider.
§11 Personal Data Protection
The administrator of the User's personal data provided while using the Application is the Service Provider. The User's personal data is processed on the basis of the agreement and for the purpose of its implementation.
Detailed information regarding the processing and protection of personal data and the rights of data subjects is contained in the Privacy Policy.
The "cookies" policy is part of the Privacy Policy.
§12 Changes to the Terms
The Service Provider reserves the right to change the Terms in case of changes in legal status or conditions of service provision. Users will be informed of changes through the application or email.
In the event that the User does not accept changes to the Terms, they are entitled to stop using the Application and thereby terminate the agreement at any time.
§13 Final Provisions
In matters not regulated by the Terms, generally applicable provisions of law shall apply.
The Terms come into force on January 1, 2026
MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)